Frequently Asked Questions (FAQ)
Our jewellery is crafted from high-quality materials, including sterling silver, gold vermeil, and semi-precious gemstones. Each product description provides detailed information about the materials used.
To maintain the beauty of your jewellery, avoid exposure to water, perfumes, and harsh chemicals. Store pieces in a cool, dry place, preferably in the original packaging or a jewellery box. Regularly clean with a soft cloth to preserve their shine.
We accept returns and exchanges within 30 days of purchase, provided the items are unworn and in their original condition. Please refer to our Return Policy page for detailed instructions on how to process a return or exchange.
Yes, we ship our jewellery worldwide. Shipping fees and delivery times vary depending on the destination. For more information, please visit our Shipping Information page.
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number on our Order Tracking page to monitor your shipment's progress.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to protect your information.
For any inquiries or assistance, please contact our customer service team via email at luxeaurajewellery@gmail.com.com or through our Contact Us page. We aim to respond to all queries within 24 hours.